Reference

Your Agreement with 9vids — What You Need to Know

These Terms and Conditions set out the rules between you and 9vids when you open an account and use our platform.

Account eligibility appliesbKash, Nagad, Rocket coveredDispute process includedBangladesh-focused terms
9vids Your Agreement with 9vids — What You Need to Know
TERMS SUPPORT CHANNELS

How to Reach Us About Your Terms Questions

If any part of these Terms and Conditions raises a question you cannot resolve by reading the document, our support team is available to walk you through the relevant clause. You can reach us through live chat inside your account dashboard, by email at the address shown in your account settings, or through the 24-hour help centre linked in the footer. For account-specific disputes — for example, a transaction held under the payment-matching rule — use the in-account dispute form so the review team can pull your transaction record directly.

Live Chat Open your account dashboard and tap the chat icon — our team responds during operating hours and can pull your Terms-related query directly from your account history.
Email Support For formal Terms queries or dispute notices, email us at the address in your account settings. We aim to acknowledge within one business day and resolve within three.
Help Centre The 24-hour help centre in the footer covers the most common Terms questions — payment-matching rules, account closure, and dispute timelines — with step-by-step walkthroughs.
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

9vids takes the security of your account and the accuracy of your personal data seriously. Here is how we handle each of the areas these Terms and Conditions cover in relation to your data, access, and rights.

Account Data and Retention

We retain your account data for as long as your account is active and for the period required by applicable law after closure. You can request a copy of your stored data through the account settings page at any time.

Cookies and Session Tracking

Our platform uses session cookies to keep you logged in and analytics cookies to understand how you move through the lobby. You can manage cookie preferences in your browser settings — disabling analytics cookies does not affect your ability to deposit or withdraw.

Account Security Practices

Your 9vids account is protected by OTP verification on login and on any withdrawal request. Never share your OTP with anyone — our support team will never ask for it. If you suspect unauthorised access, use the lock-account option in settings immediately.

Requesting Changes or Corrections

To update your registered name, payment number, or contact details, submit a change request through the account verification section. Changes to payment details require re-verification against your bKash, Nagad, or Rocket account to prevent fraud.

Common Questions About Your 9vids Terms

Real questions about how these Terms and Conditions work in practice — from account eligibility to how disputes are handled when a bKash transaction is held for review.

These Terms apply to anyone who opens a 9vids account. Eligibility depends on your local law and the regions 9vids currently serves. It is your responsibility to confirm access is permitted where you are located.

We notify you of material changes through your registered contact before they take effect. If you do not accept the revised Terms, you should close your account and withdraw your balance before the effective date.

Deposits are held when the name on the sending wallet does not match your 9vids account. Submit a review request through the in-account dispute form and the payments team will clear or return it within the timeline stated in Section 7.

Go to account settings and use the data request option. We will compile your stored account data and send it to your registered email address within the timeframe required by applicable law.

Yes. You can request account closure through account settings at any time. Any pending transactions — including Rocket or Nagad withdrawals — must clear or be resolved before the final balance is released.

If we determine your account falls outside an eligible region, we will notify you and begin the balance-return process through your last verified payment method — bKash, Nagad, or Rocket — per the terms in Section 7.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.